Shipping Policy
SHIPPING POLICY
Effective Date: July 24, 2026
At REEF Oral, we are committed to getting your order to you quickly, safely, and reliably. This Shipping Policy explains our processing times, shipping options, delivery expectations, and policies regarding domestic and international orders.
1. Order Processing
Orders are typically processed within 1–2 business days after purchase.
Orders placed on weekends, holidays, or outside normal business hours will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please allow up to 24–48 hours for tracking information to update after your package has been scanned by the carrier.
2. Shipping Rates
Shipping rates are calculated at checkout based on:
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Shipping destination
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Package weight
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Shipping method selected
REEF Oral offers:
Free standard shipping on orders over $50.
Shipping promotions and offers may change from time to time.
3. United States Shipping
Orders shipped within the United States typically arrive within:
7–10 business days after processing
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary due to:
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Carrier delays
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Weather conditions
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Holidays
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High-volume shipping periods
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Incorrect shipping information
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Other circumstances outside of REEF Oral's control
4. International Shipping
REEF Oral currently ships internationally to select locations, including:
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Canada
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Europe
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Australia
International orders typically arrive within:
7–21 business days after processing
International delivery times may vary depending on:
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Destination country
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Local postal services
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Customs processing
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Import requirements
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Local holidays
5. Customs, Duties & Import Fees
International customers are responsible for any customs duties, taxes, VAT, brokerage fees, or import charges imposed by their country.
REEF Oral is not responsible for delays caused by customs inspections or unpaid import fees.
If an international package is refused or returned due to unpaid customs charges, any applicable refund will be processed according to our Refund Policy, less any shipping costs, return shipping fees, duties, or charges incurred.
6. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
If your tracking information has not updated within several business days, please contact our support team at:
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to REEF Oral due to:
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Incorrect address
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Missing apartment/unit information
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Incomplete delivery details
we will work with you to determine the best resolution.
Additional shipping costs required to resend an order may apply.
8. Lost, Stolen, or Delayed Packages
REEF Oral is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported missing or stolen.
If your package shows as delivered but you cannot locate it, we recommend:
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Checking around your delivery location
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Asking household members or neighbors
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Contacting the shipping carrier directly
If your package is delayed or appears lost while in transit, please contact us and we will work with the carrier to investigate.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
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Order number
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Photos of the damaged package and product
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Description of the issue
We will review your request and determine the appropriate resolution.
10. Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Once an order has entered fulfillment or shipped, we cannot guarantee that changes can be made.
11. Holidays & Peak Shipping Periods
During high-volume periods, including holidays, promotions, and product launches, processing and delivery times may be longer than usual.
We appreciate your patience during these periods and recommend placing orders early if products are needed by a specific date.
12. Contact Us
If you have questions regarding your order or shipping, please contact:
Reef Oral Inc.
54 State St, Suite 804
Albany, NY 12207
Email: support@reeforal.com