Refund Policy
REFUND POLICY
Effective Date: July 24, 2026
At REEF Oral, we believe in creating oral care products that fit seamlessly into your daily routine. We want every customer to feel confident trying REEF Oral.
If you are not satisfied with your purchase, we offer a 60-Day Satisfaction Guarantee subject to the terms below.
1. 60-Day Satisfaction Guarantee
If you are not completely satisfied with your REEF Oral purchase, you may request a refund within 60 days of the delivery date.
To request a refund, please contact our customer support team at:
Please include:
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Your order number
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The email address used for your purchase
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The reason for your request
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Any relevant details that help us improve your experience
Our team will review your request and provide instructions for the next steps.
2. Eligibility Requirements
To qualify for a refund:
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The request must be submitted within 60 days of delivery.
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The order must have been purchased directly through reeforal.com.
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Proof of purchase must be provided.
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Refund requests must be made by the original purchaser.
Refunds are limited to reasonable quantities purchased for personal use.
3. Product Returns
Depending on the circumstances of your request, REEF Oral may require the product to be returned before issuing a refund.
If a return is requested:
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Return instructions will be provided by our support team.
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Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
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Products should be securely packaged to prevent damage during return shipping.
Do not send products back without first contacting our support team.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Photos showing the damage or incorrect item
After review, we will determine the appropriate resolution, which may include:
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Replacement product
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Store credit
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Refund
5. Refund Processing
Once your refund request is approved, refunds will be issued to the original payment method.
Please allow:
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5–10 business days for your financial institution to process the refund after it is issued.
REEF Oral is not responsible for delays caused by banks, credit card companies, or payment processors.
6. Shipping Costs
Original shipping charges are generally non-refundable unless:
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The order was damaged during transit;
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The wrong product was shipped; or
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The issue was caused by an error on the part of REEF Oral.
International shipping costs, customs fees, duties, taxes, and import charges are not refundable.
7. Promotional Orders & Bundles
Refunds for promotional purchases, bundles, or discounted offers may be adjusted based on the value of products retained.
For example, if a customer receives a discounted bundle and keeps individual products, the refund amount may be calculated based on the standard retail value of retained products.
8. Abuse Prevention
REEF Oral reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with our satisfaction guarantee.
Examples may include:
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Excessive refund requests
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Multiple claims from the same customer
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Suspected fraudulent activity
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Requests involving unauthorized purchases
Our goal is to maintain a fair guarantee for genuine customers while protecting the integrity of our brand.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after purchase.
We will make reasonable efforts to accommodate cancellation requests; however, once an order has entered processing or fulfillment, cancellation may no longer be possible.
If the order has already shipped, the request will be handled according to this Refund Policy.
10. Contact Us
For refund questions or assistance, please contact:
Reef Oral Inc.
54 State St, Suite 804
Albany, NY 12207
Email: support@reeforal.com